Shipping Policy
We pack every order like it's headed straight to the court. Here's what to expect between checkout and delivery.
Order Processing
- Orders ship out within 1–3 business days.
- You'll get a shipping confirmation email with tracking as soon as it's on the way.
- Everything ships from our facility in the United States.
Domestic Shipping
Rates are calculated at checkout based on your address and order weight, and you'll pick from the available carrier options before you pay.
We ship with: USPS and UPS.
Tracking — your confirmation email includes a tracking number and carrier info as soon as your order leaves our facility.
Heads up — deliveries to Alaska, Hawaii, Puerto Rico, APO/FPO addresses, and other non-contiguous U.S. areas can take a bit longer than the checkout estimate.
International Shipping
We currently only ship within the United States. International shipping isn't available yet, but it's something we're working toward.
Outside the U.S. and want a paddle? Reach out — we're happy to hear from you.
Delays & Lost Packages
Every order ships with tracking. We do everything reasonably possible to get it to you safely, but once a package leaves our hands, the carrier is responsible for what happens next — we can't control delivery after pickup.
Tracking says “Delivered” but nothing showed up? Start by checking nearby spots at your address (porch, side door, mailroom, a neighbor) and open a missing-package trace with the carrier using your tracking number. Loop us in on the case number and we'll help however we can.
We review lost-package reports individually and may issue a replacement or refund at our discretion.